FAQs
Payments
What payment methods do you accept?
We accept various payment methods, including:
- Cash on delivery
- Credit/Debit cards
- Bank transfers
- Jazz Cash/Easy Paisa
Is my payment information secure?
Yes, we use industry-standard encryption to ensure that your payment information is secure and protected during transactions.
Order Related
How can I place an order?
Placing an order is easy! Simply browse our collection, select the bag you love, choose your preferred size and color, and click on the "Add to Cart" button. Follow the prompts to complete your purchase at checkout or you can WhatsApp your details and our agent will place your order and provide you the order number.
Shipping Related Info
Do you offer international shipping?
Yes, we offer international shipping in addition to our services within Pakistan. For international orders, customers are required to make advance payment. If you have any questions, please contact our customer support team.
What are the shipping charges?
Shipping is free nationwide across Pakistan. International shipping rates depend on the destination and parcel size; please reach out to customer support for details.
Return and Exchange Info
What is your return policy?
If you're not satisfied with your purchase, you can return or exchange it within 3 days of receiving it. Please ensure that the item is unused and in its original packaging.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer support team within 24 hours of delivery. Provide clear photos of the damage, and we'll arrange for a replacement or refund.
What should I do if an item is missing from my order?
If any items are missing from your order, please inform us within 24 hours of receiving your package. We'll investigate the issue and send the missing item or provide a refund.
Can I exchange my bag for a different style or size?
Yes! If you'd like to exchange your bag for a different style or size, please contact our customer service team within 24 working hours of receiving your order for assistance.
Customer Support Info
How can I contact customer support?
You can reach our customer support team through various channels:
- WhatsApp Live Support: +92 329 3045819
- Email: fiourestudio@gmail.com
- WhatsApp for Complaints: +92 329 3045819
What are your business hours?
Our customer support team is available from Monday to Saturday, 9:00 AM to 2:00 AM.
Do you offer live chat support?
Yes! You can access our live chat support during business hours at +92 329 3045819
How quickly can I expect a response from customer support?
We strive to respond to all inquiries as quickly as possible, typically within 24 hours. For urgent matters, please use our WhatsApp contact.
What should I do if I have a complaint?
If you have a complaint, please reach out to us via WhatsApp at +92 329 3045819 or email us at fiourestudio@gmail.com. We take all complaints seriously and will work to resolve any issues promptly.
Product Related Info
What types of bags do you offer?
We offer a wide variety of bags, including:
- Tote Bags: Functional and fashionable bags suitable for everyday use.
- Duffle Bags: Ideal for travel or gym use, providing ample space for essentials.
- Handbags for Girls: Trendy and stylish bag options designed.
- Crossbody Bags: Convenient bags that allow for hands-free carrying.
- Shoulder Bags: Classic styles that combine elegance with practicality.
- Laptop Bags: Designed for functionality, these bags offer protection and style for your tech gear.
- Chic Backpacks: Combining style with practicality, these backpacks are perfect for students or casual outings.
Are your bags made from high-quality materials?
Absolutely! We prioritize quality in all our products. Our bags are crafted from durable materials to ensure longevity and style.
How do I know which bag is right for me?
We provide detailed descriptions and images for each product to help you make an informed decision. If you have specific questions about a product, feel free to contact our customer service team for assistance.